1. Delivery trigger
Delivery will begin only after the payment provider sends a verified paid event. MERHI ONE will not treat a browser redirect, screenshot, or customer-submitted receipt as final confirmation.
2. Delivery method and timing
- The product page will state whether access is provided by secure link, download, or customer account.
- The access message will be sent to the purchase email and normally should arrive within minutes after confirmation.
- If it has not arrived within 24 hours, the customer should use the Contact page so delivery can be reconciled safely.
3. Customer responsibilities
- Use an email address you control, check spam folders, keep links and credentials private, and confirm device/file compatibility before purchase.
- Contact MERHI ONE promptly about a wrong email, inaccessible file, suspected account compromise, or duplicate order.
4. Availability, updates, and continuity
The sales page will disclose access duration and included updates. Planned maintenance, material outages, and product retirement will be handled with reasonable notice and any remedy required by law. We do not promise perpetual hosting unless the product page expressly says so.
5. Refund and security boundary
Refunds follow the Refund & Cancellation Policy. MERHI ONE will never request a full card number or password to restore access.
Official sources